- In order to undertake a valid return and receive a refund, you must start the return process by initiating a return on the “Start a Return” page or by contacting TALARIA EBIKES INC at support@Talariabike.site. No refund will be issued for any merchandise sent back to TALARIA EBIKES INC outside of the above process.
- Order Cancellations: You can cancel an order up until the order has been transmitted to the warehouse (generally one business day from when the order is placed). Once the order is submitted to the warehouse, TALARIA EBIKES INC can no longer cancel the order and the customer will be responsible for returning the new merchandise pursuant to the return policy below to receive a refund.
- Return to Sender / Refused Shipment: If an order is returned to the sender (TALARIA EBIKES INC) or you refused to accept delivery of the shipment, you will be responsible for paying return shipping fees on the merchandise. See applicable Return Shipping fee Schedule in subsection (h).
- Non-Returnable Merchandise: Talaria will not accept returns of Thule Yepp Maxi Child Seats or helmets (any brand). Any spare or replacement parts purchased are not refundable or returnable to TALARIA EBIKES INC. It is your responsibility to ensure order accuracy of spare or replacement parts (including but not limited to spare batteries, gift cards, and built & delivered or pro-built fees).
- Returns of New Bike: A customer may return any new bike to Talaria within 30 days of receipt of the bike. The bike must be in new condition and in original packaging. Customers will be responsible for paying the $149 return shipping fees on the returned bike. See below subsection (h) for Return Shipping Fee Schedule. The return shipping fee will be deducted from your refund amount.
- Returns of Used Bike: A customer may return any bike that has been ridden to Talaria within 30 days of receipt of bike as long as the bike has less than 20 miles on the odometer. The customer will be responsible for paying the $149 return shipping fees (see below subsection (h) for Return Shipping Fee Schedule) and a restocking fee of 30% of the original purchase price of the bike. The return shipping fee and the restocking fee will be deducted from your refund amount.
- Returns of Accessories and Merchandise: A customer may return any new or used accessories or merchandise to Talaria within 30 days of receipt of the item, except as follows: Talaria will not accept returns of Thule Yepp Maxi Child Seats or helmets (any brand). Talaria will not accept returns of used Hollywood Rack bike racks. Bike racks must be new, unused, and in the original packaging to qualify for return. Customers will be responsible for paying return shipping fees on the returned item and a restocking fee of 30% of the original purchase price on the item(s). See below subsection (h) for Return Shipping Fee Schedule. The return shipping fee will be deducted from your refund amount.
- Return Shipping Fee Schedule: A return shipping fee will be assessed for any return (new or used) of merchandise to TALARIA EBIKES INC. Shipping charges are based upon the merchandise/item weight and type. Please review below for return shipping fees for each item type:
| Merchandise / Item Being Returned | Return Shipping Fee (per item) |
| Accessory | $10 (per shipment/shipping label) For example: if you are returning 2 accessories in one shipment on May1, you will be charged $10. If you return 2 accessories on May 1 and then return 1 accessory on May 15, you will be charged $10 for each shipment and for a total of $20. |
| Hollywood Rack | $65 |
| eBike or eTrike | $149 |
i. Refunds.
i.Any item returned with an order that used a discount code will have the entire discount code value subtracted from the refund value, whether you return one ebike or multiple ebikes.
ii.Refunds will be made after the Ebike is received and inspected.
j. Process. Please ship all approved returns using the shipping label provided during the return merchandise authorization process.
